TERMS AND CONDITIONS

Payment Policy:

Wine Tour bookings: 50% deposit at time of booking; balance 1 week before booked tour date
Accommodation bookings: 50% deposit at time of booking; balance 8 weeks before stay
Experience/day excursion bookings: 50% deposit at time of booking; balance 1 week before excursion date.

Payment can be made by bank transfer. Prices are subject to exchange rate fluctuation, billing is done as per the exchange rate on the day of invoice when 50% is due and again 8 weeks prior. Please note that prices can vary from time of deposit to final payment - exchange rate dependant.

Cancellation Policy:

Wine Tour bookings

• If a cancellation is made 60 - 90 days before departure then the guest loses nothing.
• If a cancellation is made 30 - 60 days before departure, the guest loses his 50% deposit
• If a cancellation is made within the 30 days before departure, guest loses 100 % of total price.

Accommodation bookings

• If a cancellation is made 60 - 90 days before departure then the guest loses 50% (non-refundable) deposit.
• If a cancellation is made 30 - 60 days before departure, the guest loses his deposit plus 30% of the total price. (I.e. the guests loses 80% of the total price.)
• If a cancellation is made within the 30 days before departure, guest loses 100 % of total price.

Experience/day excursion bookings

• If a cancellation is made 60 - 90 days before departure then the guest loses nothing.
• If a cancellation is made 30 - 60 days before departure, the guest loses his 50% deposit
• If a cancellation is made within the 30 days before departure, guest loses 100 % of total price.